Privacy and Security Policies

 Privacy and Security Statement:

When you place an order with ZenEssence, we request your name, e-mail address, phone number, billing address, and credit card information.  This information is necessary to process and fill all orders. Your information is then transferred over a SSL (Secured Sockets Layer) line provided you are using a SSL enabled browser like Microsoft Internet Explorer. This ensures that your information is encrypted as it travels through the Internet.  This secure mode is enabled before any information leaves your computer.

You are 100% guaranteed that your name, address, telephone Number, and e-mail is protected.  We DO NOT sell nor trade any customer information to any third parties, your personal information is kept strictly confidential.

Order Online, by Mail, Phone 831-335-4052 or Fax:

Ordering from ZenEssence online is fast, secure and easy. If you prefer not to order online, ZenEssence is available for phone orders831-335-4052. Our Staff is available to take your orders Monday-Friday 10:00 A.M. to 4:00 P.M.  Pacific Standard Time (Excluding Holidays). After hours, you can leave your order on the answering system and we will contact you to confirm your order the next business day.

Pricing and Availability

ZenEssence reserves the right to change pricing and availability without notice.  Occasionally, high demand causes us to run out of certain products. If we do not have the item that you've ordered in stock, you will be notified within 24 hours of placing your order. You will be asked if you would like the item shipped when we receive it, purchase a similar item of equal value or remove the item from the order. Charges for out-of-stock items will only appear on your bill if you choose to have the item shipped when we receive it.
 

Shipping:

We will ship in stock items within 48 business hours of receiving your order. Items on backorder will ship when available.  At this time we ship within the US, all coupons associated with free shipping are within our shipping areas.  Flat Rate Shipping $5.95

Links:

ZenEssence.net contains links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites.  This privacy policy applies only to the information we collect on this website.  We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every website that collects personal information. Our privacy policy applies solely to information collected by this site.

Essential Oils:

These products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, or prevent any disease. In case of illness or disease, seek the appropriate treatment from a physician. Please follow these Cautions:

These blends are not a substitute for professional medical care. For External Use Only.

• Do not Ingest.

• Never use near eyes.

• Store blends in a cool, dark place and capped.

• Store blends out of reach of children.

• For children under 6; cut amounts in half.

• Test on skin for sensitivity, Essential Oils are potent.

Return Policy:

ZenEssence wants you to be happy with your purchase. Please take a moment to inspect your package upon arrival, if any of your product(s) arrive damaged, please contact customer care at customercare@zenessence.net. If we shipped the wrong item to you by mistake, please contact Customer Care we will ship you the correct item at no additional cost.

ZenEssence accepts exchanges and returns within 15 days of delivery on unopened, unused and in re-sellable condition products. Unfortunately and without exception, we can not accept returns or exchanges on open or used items. For hygienic purposes and due to the nature of some of our products, we do not accept returns or exchanges on any skin and body care lines.

Please take a moment to understand if we ship out your order and you have provided us a incorrect address or you refuse your order we will need to charge you for the shipping cost of your order and for Amazon customer please remember there are fees associated with your order and we will be charging you for the fees that Amazon charges us.

If you would like to return an unused/unopened item, please have available the original invoice and the reason you wish to return the item(s) so we can process this in a timely fashion. Complete shipping costs of returned and exchanges are the sole responsibility of the customer, and will not be reimbursed by ZenEssence.

Amazon customers please note, there are Amazon fees associated with all Amazon orders and returns, you will be charged for this upon your return as well as the full shipping price. If you cancel your order and it has shipped, the same fees and charges apply.

Please pack merchandise securely in the original shipping package, we recommend sending it via insured mail. You must contact ZenEssence for return authorization, returns sent without preauthorization’s will be held up in the process.

Upon receiving and after inspecting the unopened/unused items, we will email a credit confirmation for the cost of the merchandise minus all applicable shipping costs and any Amazon fees associated with your return. Refunds cannot be issued until the merchandise has been received and inspected by ZenEssence. Please allow up to 10 days for processing your return once we receive it.

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