Customer Care:  Toll Free 1.888.700.4141
 

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$4.95 Let us do the wrapping with our beautiful Holiday Gift bags

 

Policies/Shipping
2009 Catalog

 


Over 3 years serving
customers in the US


 

 

 

ZenEssence Policies/Shipping

ZenEssence cannot guarantee the exactness or entirety of the information that is provided via it's website, telephone conversations, or written/e-mail correspondence.  It is up to the consumer to research the appropriate use and safety information. By purchasing and using products sold by ZenEssence you agree that you are knowledgeable about the safe and appropriate storage and use of the products that you purchase.  You agree that you will not hold ZenEssence liable for any problems that arise from storage or usage of the products.

 Privacy and Security Statement:

When you place an order with ZenEssence, we request your name, e-mail address, phone number, billing address, and credit card information.  This information is necessary to process and fill all orders. Your information is then transferred over a SSL (Secured Sockets Layer) line provided you are using a SSL enabled browser like Microsoft Internet Explorer. This ensures that your information is encrypted as it travels through the Internet.  This secure mode is enabled before any information leaves your computer.

You are 100% guaranteed that your name, address, telephone Number, and e-mail is protected.  We DO NOT sell nor trade any customer information to any third parties, your personal information is kept strictly confidential.

Order Online, by Mail, Phone or Fax:

Ordering from ZenEssence online is fast, secure and easy. If you prefer not to order online, ZenEssence is available via fax, mail, and for phone orders. Our Staff is available to take your orders Monday-Friday 9:00 A.M. to 12:00 P.M. and Saturday-Sunday 10:00 A.M. to 12:00 P.M. Pacific Standard Time (Excluding Holidays). After hours, you can leave your order on the answering system and we will contact you to confirm your order the next business day.

Shipping:

We will ship in stock items within 48 business hours of receiving your order. Items on backorder will ship when available.  At this time we ship within the US, all coupons associated with free shipping are within our shipping areas.

Links:

ZenEssence.net contains links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites.  This privacy policy applies only to the information we collect on this website.  We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every website that collects personal information. Our privacy policy applies solely to information collected by this site.

Essential Oils:

These products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, or prevent any disease. In case of illness or disease, seek the appropriate treatment from a physician. Please follow these Cautions:

These blends are not a substitute for professional medical care. For External Use Only.

  • Do not Ingest.

  • Never use near eyes.

  • Store blends in a cool, dark place and capped.

  • Store blends out of reach of children.

  • For children under 6; cut amounts in half.

  • Test on skin for sensitivity, Essential Oils are potent.

Return Policy:

Customer satisfaction is important to us,  We are dedicated to offering you superior quality and first class service.

ZenEssence will gladly accept exchanges on merchandise. Please inspect your package immediately upon arrival. If any of your products arrive damaged, or with visible defects, please contact customer service immediately. Damages and defects not reported within 3 days of receipt will not be accepted for return.

ZenEssence accepts exchanges and returns within 14 days of receipt on unopened, unused and in resalable condition merchandise less all shipping costs. All samples and gift with purchases need to be returned unused if the entire order is being returned or the item offering the gift with purchase is being returned.

Unfortunately and without exception, we will not accept returns or exchanges on open or used items. For hygienic purposes and due to the nature of our products, we do not accept returns on any Bath and Body products.

If you would like to return an unused/unopened item please email customer service for a Return Authorization Number (RAN) and for exchange information. Please have available the original invoice and the reason you wish to return the item(s) so we can process this in a timely fashion. Store credits will be issued for all returns. All return authorizations are valid for no more than fourteen (14) days. Returned merchandise must be received by our returns department within the fourteen (14) day time period. Shipping costs of returned goods is the sole responsibility of the customer, and will not be reimbursed by ZenEssence.

Please pack merchandise securely in the original shipping package and send it via insured post with a trackable confirmation number as all items must be received in resalable condition. Upon receiving and after inspecting the unopened/unused items, if approved, we will email a credit confirmation for the cost of the merchandise minus all applicable shipping costs. Credits will not be issued until the merchandise has been received by ZenEssence. No refunds will be issued. Please allow up to 10 days for processing your return once we receive it.
 

Sales Tax:

There will be no charges for sales tax outside of California.  California state law requires that California based businesses collect sales tax on all orders placed and shipped within the state. The current tax rate for the state of California is 8.25%.
 

US Order Total US 48 Lower States US Alaska & Hawaii
US Virgin Islands & Puerto Rico
$1.00 - $25.00 6.95 7.95
$25.01 - $50.00 8.95 10.95
$50.01 - $75.00 10.95 11.95
$75.01 - $100.00 11.95 14.95
$100.01 - $200.00 13.95 18.95
$200 or Above 8% 10%


 

At this time ZenEssence only ships within the US, and not Internationally.


 Akhassa-Bath by Bettijo-The Good Witch's Brew-Buddha Nose-Beautiful Soap & Co.-Elizabeth Van Buren
Juice Beauty-
Sonoma Lavender-Health Journeys-Body Bistro-Bonjour Fleurette-Gilden Tree-Nirvana Candles
Pangea Organic-Jil Streed-Royal Palm Botanicals-Kama Ayurveda - suki

Email: customercare@ZenEssence.net - Phone: 1-831-335-4052 or 1-888-700-4141 - Mail: P.O. Box 293 Felton, Ca 95018
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