ZenEssence
cannot guarantee the
exactness or entirety of the
information that is provided
via it's website, telephone
conversations, or
written/e-mail
correspondence. It is up to
the consumer to research the
appropriate use and safety
information. By purchasing
and using products sold by
ZenEssence you agree that
you are knowledgeable about
the safe and appropriate storage
and use of the products that
you purchase. You agree
that you will not hold
ZenEssence liable for any
problems that arise from
storage or usage of the
products.
Privacy
and Security Statement:
When you
place an order with
ZenEssence, we request your
name, e-mail address, phone
number, billing address, and
credit card information.
This information is
necessary to process and
fill all orders. Your
information is then
transferred over a SSL
(Secured Sockets Layer) line
provided you are using a SSL
enabled browser like
Microsoft Internet Explorer.
This ensures that your
information is encrypted as
it travels through the
Internet. This secure mode
is enabled before any
information leaves your
computer.
You are
100% guaranteed that your
name, address, telephone
Number, and e-mail is
protected. We DO NOT sell
nor trade any customer
information to any third
parties, your personal
information is kept strictly
confidential.
Order Online, by Mail, Phone
or Fax:
Ordering
from ZenEssence online is
fast, secure and easy. If
you prefer not to order
online, ZenEssence is
available
for phone orders. Our Staff
is available to take your
orders Monday-Friday 10:00
A.M. to 2:00 P.M. Pacific
Standard Time (Excluding
Holidays). After hours, you
can leave your order on the
answering system and we will
contact you to confirm your
order the next business day.
Pricing and Availability
ZenEssence reserves the
right to change pricing
and availability without
notice.
Occasionally, high
demand causes us to run
out of certain products.
If we do not have the
item that you've ordered
in stock, you will be
notified within 24 hours
of placing your order.
You will be asked if you
would like the item
shipped when we receive
it, purchase a similar
item of equal value or
remove the item from the
order. Charges for
out-of-stock items will
only appear on your bill
if you choose to have
the item shipped when we
receive it.
Shipping:
We will ship in stock items
within 48 business hours of
receiving your order. Items
on backorder will ship when
available. At this
time we ship within the
US, all coupons
associated with free
shipping are within our
shipping areas.
Flat Rate Shipping $5.95
Links:
ZenEssence.net contains
links to or from other
websites. Please be aware
that we are not responsible
for the privacy practices of
other websites. This
privacy policy applies only
to the information we
collect on this website.
We encourage our customers
to be aware when they leave
our site and to read the
privacy statements of each
and every website that
collects personal
information. Our privacy policy applies
solely to information
collected by this site.
Essential Oils:
These
products have not been
evaluated by the Food and
Drug Administration and are not intended to
diagnose, treat, or prevent
any disease. In case of
illness or disease, seek the
appropriate treatment from a
physician. Please follow
these Cautions:
These blends
are not a substitute for
professional medical care.
For External Use Only.
-
Do
not
Ingest.
-
Never use
near eyes.
-
Store
blends in a cool, dark
place and capped.
-
Store
blends out of reach of
children.
-
For
children under 6; cut
amounts in half.
-
Test on
skin for sensitivity,
Essential Oils are
potent.
Return Policy:
Customer
satisfaction is important to
us, We
are dedicated to offering
you superior quality and
first class service.
ZenEssence will gladly
accept exchanges on
merchandise. Please
inspect your package
immediately upon
arrival. If any of your
products arrive damaged,
or with visible defects,
please contact customer
service immediately.
Damages and defects not
reported within 3 days
of receipt will not be
accepted for return.
ZenEssence accepts
exchanges and returns
within 14 days of
receipt on unopened,
unused and in resalable
condition merchandise
less all shipping costs.
All samples and gift
with purchases need to
be returned unused if
the entire order is
being returned or the
item offering the gift
with purchase is being
returned.
Unfortunately and
without exception, we
will not accept returns
or exchanges on open or
used items. For hygienic
purposes and due to the
nature of our products,
we do not accept returns
on any Bath and Body
products.
If
you would like to return an unused/unopened item please email
customer service for exchange
information. Please have
available the original
invoice and the reason
you wish to return the item(s) so we can
process this in a timely
fashion. Store credits
will be issued for all
returns. All return
authorizations are valid
for no more than
fourteen (14) days.
Returned merchandise
must be received by our
returns department
within the fourteen (14)
day time period.
Shipping costs of
returned goods is the
sole responsibility of
the customer, and will
not be reimbursed by
ZenEssence.
Please pack merchandise
securely in the original
shipping package and
send it via insured post
with a trackable
confirmation number as
all items must be
received in resalable
condition. Upon
receiving and after
inspecting the
unopened/unused items,
if approved, we will
email a credit
confirmation for the
cost of the merchandise
minus all applicable
shipping costs. Credits
will not be issued until
the merchandise has been
received by ZenEssence.
No refunds will be
issued. Please allow up
to 10 days for
processing your return
once we receive it.
Sales Tax:
There will
be no charges for sales tax
outside of California.
California state law
requires that California
based businesses collect
sales tax on all orders
placed and shipped within
the state. The current tax
rate for the state of
California is 9.25%.
At this
time ZenEssence only
ships within the US, and
not Internationally.
